CareOnDemand is a contingency staffing solution provider that specializes in supplemental, back-fill, afterhours, and emergency staffing coverages to in-home, supportive housing, independent living facilities, retirement homes, long-term care, hospitals and other organizations for over 7 years. Staffing includes personal support, nursing, allied health, health support, and community support services. CareOnDemand have established as a trusted partner of HCCSS, OHTs, and other healthcare organizations in Canada. Emulating the client’s journey, our aim is to provide continuity in care by providing a comprehensive roster of skilled personnel at every critical juncture throughout the client’s interaction. CareOnDemand boasts an internal team strength ready to swiftly deliver urgent staffing coverage within the day. Our staff members are certified, experienced, trained and went in a rigorous vetting. We also welcome foreign trained nurses to join our team.

CareOnDemand is a solution-based client-centered care that serves as a strategy in maintaining operational readiness and staffing stability among clients and organizations. Provides immediate access to temp staff without the burden of long-term contracts Pre-screened, fully vetted experienced staff in home and institutional care, prepared to start working right away Matches staff with client’s preferences and needs Unique special caring skill that are naturally part of staff’s personality and culture Provides on-site orientation and training to staff, all at no expense to clients Higher sense of responsibility and professionalism Equipped with automated navigational tool that captures real-time availability of staff that can take service requests as it comes Aligns with organization’s Key Performance Indicator (KPI) standards

CareOnDemand offers the following contingency staffing support: Personal Support – PSW, DSW, HSW, CSW Nursing Service – RN, RPN Allied Health – PT, OT, SLP, Dietician, SW, Recreation/Activation Health Support – Aides, Assistants, Tech, Food Service Workers, Cooks

Currently Operating in Toronto & GTA, which includes: Ottawa, Mississauga, Brampton, Hamilton, London, Markham, Vaughan, Windsor, Waterloo, Kitchener, Richmond Hill, Oakville, Burlington, Sudbury, Oshawa, Ottawa, Barrie, St. Catharines, Guelph, Cambridge, Whitby, Kingston, and Ajax. Today, we have expanded our reach to outer areas of these 22 cities utilizing the hub-and-spoke model and the setting up of staff houses in each of the hubs for the sustainability of the on-demand staffing requirements.

CareOnDemand is unique in 3 ways. (Quality, Accessibility and Affordability) Our differentiating factor lies in our responsiveness to fluctuating staffing needs. How we sustain our quick-response system is based on our scalable support facilities through our growing network of staffing hubs across Ontario. Our hubs are non-franchised, increasing our service capacity and expanding our reach so that any of our staff can work and be assigned anywhere at any time. Our Build-Integrate-Sustain Hub Model extends beyond just providing you with staffing, we also provide shuttle transportation to our staff, housing, supervised training, and assistance to encourage long-term support to our partners.

CareOnDemand also offers the supply and delivery of meals and groceries as well as incontinence products. Currently partnered with Costco and Metro for grocery items as well as from manufacturing and distributors of healthcare products such as Tena and Appends.

Individual clients need to complete an intake assessment which can be found at website https://careondemand.org/ website under “New Clients” (Online Fillable Intake form – Automatically Saves)

Interested partners may reach out to: Contact: Fatima Arceo, Business Development Coordinator Email : farceo@careondemand.org Phone : 289-497-1885

Ontario Health atHome (Hospital-Based Referral) Toronto Rehab (Bickle, Lyndhurst, Rumsey, University) Runnymede Healthcare Centre Sunnybrook (St. John’s) Bellwoods Centre for Community Living (Independent living) Attendant Outreach, Supportive Housing & Housing Hubs Sprint Senior Care (Referral-Based) Baycrest Rehab (Referral-Based) Providence Rehab (Referral-Based) Miles Nadal Jewish Centre Family Services Toronto (Direct-Funding Model) The Children’s Charity of Ontario Disability Services Ontario (Passport Funding) Private Insurance Companies Individual Clients

CareOnDemand is currently an affiliate of the following organization: Accreditation Canada – Primer Standards Canadian Aboriginal and Minority Suppliers Council (CAMSC) Ontario Community Support Association (OCSA) AdvantAge Ontario (Not-For-Profit) Home Care Ontario (HCO) Ontario PSW Association (OPSWA) Trillium Health Partners University Health Network (UHN) Sinai Health Systems (SHS) Sunnybrook Health Science Centre (SHSC) East Toronto Health Centre (ETHC) Ontario Health atHome (Hospital-Based Referral) Toronto Rehab (Bickle, Lyndhurst, Rumsey, University) Runnymede Healthcare Centre Sunnybrook (St. John’s) Bellwoods Centre for Community Living (Independent living) Attendant Outreach, Supportive Housing & Housing Hubs Sprint Senior Care Baycrest Rehab Providence Rehab Miles Nadal Jewish Centre Family Services Toronto (Direct-Funding Model) The Children’s Charity of Ontario Disability Services Ontario (Passport Funding)

Compliance with healthcare regulations is a top priority for CareOnDemand. Our staff undergo mandatory training in infection control, safety protocols, and other relevant regulatory standards. We conduct regular audits and provide ongoing education to ensure that our caregivers remain compliant with current regulations.

We offer continuous education programs that cover the latest developments in healthcare practices. This includes annual refresher courses, specialized training modules, and workshops led by industry experts. Our commitment to ongoing training ensures that our staff is always equipped with the knowledge and skills necessary to provide high-quality care.

We have a standardized documentation process that ensures all care activities are accurately recorded and compliant with regulatory requirements. Our caregivers are trained in proper documentation practices, and we conduct regular audits to ensure compliance. We also provide detailed reports to your facility as needed, ensuring transparency and accountability.

Performance monitoring is conducted through regular check-ins with both your team and our caregivers. We use feedback forms, performance reviews, and direct observation to assess the quality of care provided. This data is used to make any necessary adjustments and to ensure continuous improvement.

If a staff member is not meeting performance expectations, we take immediate corrective action, which may include additional training, coaching, or reassignment. In cases where the issue cannot be resolved, we will replace the staff member to ensure that your care standards are upheld.

Yes, we can provide case studies where we have successfully addressed performance issues and implemented improvement plans. These examples demonstrate our proactive approach to maintaining high standards of care and our commitment to continuous improvement.

We believe in building long-term partnerships through consistent communication, reliability, and a commitment to meeting your evolving needs. We regularly review our services with you, gather feedback, and make necessary adjustments to ensure your satisfaction.

We are highly adaptable and responsive to changes in your staffing needs. Whether you need to scale up or down, adjust the skill set of caregivers, or respond to new regulatory requirements, we work closely with you to make these adjustments smoothly and efficiently.

In addition to staffing, we offer training programs, consulting services, and performance management tools that help you maintain high-quality care standards. We also provide resources and support for continuous improvement, helping your facility stay at the forefront of care excellence.

Consistency is maintained through our standardized onboarding process, continuous training programs, and performance monitoring. We also encourage open communication with your team to ensure that our services consistently meet your expectations.

If performance issues arise, we take immediate action by investigating the matter, providing additional training if necessary, or replacing the staff member if required. We also work closely with your team to understand any underlying issues and prevent recurrence.

We stay up-to-date with all relevant employment laws and regulations, ensuring full compliance in our staffing practices. This includes adhering to labor laws, health and safety regulations, and industry-specific standards.

We carry comprehensive insurance coverage, including professional liability, general liability, and workers' compensation, to protect both our staff and our clients.

We have robust risk management protocols in place, including regular training, incident reporting systems, and a proactive approach to addressing any issues that arise. This minimizes risks and ensures a safe working environment for both our staff and your organization.

We focus on building long-term partnerships through consistent communication, responsiveness to your needs, and a commitment to continuous improvement. We view ourselves as an extension of your team and work closely with you to achieve your goals.

We regularly review our services and adapt our staffing solutions to align with your evolving goals and needs. This includes periodic strategic planning sessions to ensure our services continue to meet your expectations.

We utilize state-of-the-art staffing management software that includes features for scheduling, time tracking, and communication. This system allows us to efficiently manage staffing assignments and ensures accurate timekeeping. Our technology also supports real-time communication and integrates seamlessly with your existing systems.

Our staffing management software is compatible with most care management systems. We work with your IT team to ensure seamless integration, allowing for smooth data transfer and minimizing any disruption to your operations.

Yes, we provide detailed reports on key staffing metrics, including attendance, overtime, and performance. These reports are customized to your needs and can be generated on a regular basis or upon request, providing valuable insights to help manage your staffing effectively.

We pride ourselves on our flexibility and willingness to customize our services. Whether you need specialized staff, unique shift arrangements, or tailored reporting, we work closely with your team to deliver a solution that fits.

Yes, we can quickly scale our services up or down in response to your changing needs. Our large pool of qualified candidates allows us to adjust staffing levels with minimal lead time.

We have a structured feedback process that involves regular meetings with your team to review performance and discuss any adjustments. We are committed to continuous improvement and adapting our services based on your feedback.

We use advanced staffing management software that includes features for scheduling, time tracking, and communication. This technology ensures that staffing assignments are optimized, and it integrates seamlessly with your existing systems.

Our technology solutions are designed to be compatible with most management systems. We work with your IT team to ensure smooth integration and data sharing.

Yes, we provide detailed reports and analytics on staffing performance, utilization rates, and other key metrics. These reports help you assess the effectiveness of our services and make informed decisions.

Our rates are competitive and reflect the high quality of our services. Pricing includes the costs of recruitment, training, ongoing support, and compliance with regulatory standards. We believe in transparency, so there are no hidden fees, and our proposal will clearly outline all costs involved.

Additional costs for overtime, special shifts, or extra training are outlined in our proposal. We work with you to anticipate and plan for any such scenarios, ensuring that there are no surprises. We also offer flexible pricing models that can be customized to your budget and staffing needs.

Our policy is to provide a credit or refund for any shift that goes unfilled due to our oversight, or if a staff member fails to meet your expectations. We are committed to your satisfaction, and we address these issues promptly to maintain the trust and reliability of our services.

Our pricing is based on the level of service required, the qualifications of the staff provided, and the duration of the contract. We offer competitive rates and can customize pricing based on your specific needs.

Our proposal will clearly outline all costs associated with our services, including any potential additional charges, such as overtime or holiday coverage. We strive for transparency to ensure there are no surprises.

Our contracts are flexible, with terms that allow for easy termination or extension based on your needs. We also include performance guarantees to ensure that our services meet your standards.

CareOnDemand has a rigorous matching process that begins with a thorough understanding of your facility's care standards and culture. We assess the qualifications, experience, and interpersonal skills of our caregivers to ensure they align with your specific requirements. Additionally, we consider the unique needs of your residents and tailor our staffing solutions accordingly.

Our staff undergoes specialized training in key areas such as dementia care, palliative care, and wound management. This includes both theoretical and practical training, often supplemented by continuing education programs. All our caregivers are certified, with credentials verified through relevant regulatory bodies. Many have additional certifications in areas like advanced wound care, gerontology, and end-of-life care.

We facilitate a smooth transition by conducting an on-site orientation specific to your facility’s procedures, policies, and care philosophy. This process is overseen by a dedicated account manager who ensures that our staff integrates seamlessly into your existing care team. We also encourage collaboration and communication between our staff and your team to foster a cohesive working environment.

CareOnDemand has a strong track record of filling shifts even during high-demand periods such as holidays and weekends. Our 24/7 on-call service ensures that we can respond quickly to emergency staffing needs. We maintain a large pool of qualified staff who are available to cover shifts at short notice, ensuring continuous care for your residents.

We have a robust contingency plan that includes a backup pool of staff available to cover last-minute cancellations or no-shows. In the rare event of a staffing gap, we can mobilize replacements swiftly from our reserve team, minimizing any disruption to care.

The average tenure of our staff is higher than industry standards, as we prioritize retention through competitive compensation, professional development opportunities, and a supportive work environment. We also strive to assign the same caregivers to your facility to maintain continuity of care and build strong relationships with your residents.

CareOnDemand has extensive experience providing staffing solutions to healthcare facilities, including hospitals, long-term care homes, and rehabilitation centers. Our team has worked with leading organizations, offering a range of services from personal support workers (PSWs) to registered nurses (RNs), ensuring seamless integration into existing care teams.

We recently partnered with a large healthcare network in Ontario, where we successfully staffed multiple facilities during the COVID-19 pandemic, ensuring that patient care standards were maintained despite the challenges. Our swift response and high-quality personnel were crucial in managing the surge in patient volume.

We employ a rigorous screening process that includes credential verification, background checks, and interviews to assess both technical skills and cultural fit. Our approach ensures that the staff we provide not only meet the qualifications but are also aligned with the values and expectations of your organization.

Our recruitment process begins with targeted outreach to qualified candidates, followed by comprehensive screening that includes background checks, credential verification, and behavioral interviews. We also assess candidates’ experience and compatibility with the specific needs of your organization.

We verify all professional licenses, certifications, and educational credentials through relevant regulatory bodies. Additionally, we conduct thorough background checks that include criminal record checks, reference verification, and employment history reviews.

Our staff undergo continuous training to stay up-to-date with the latest industry standards and regulatory requirements. We also ensure that all staff are compliant with mandatory certifications, such as CPR, first aid, and other relevant qualifications.

We have a 24/7 on-call support team that can rapidly respond to last-minute staffing needs. Our extensive network of qualified professionals allows us to fill urgent vacancies quickly, ensuring that there is no disruption to patient care.

We provide ongoing support through regular check-ins, performance reviews, and a dedicated account manager who acts as a liaison between our staff and your organization. This ensures that any issues are promptly addressed and that our staff are continuously aligned with your expectations.

Our scheduling system is highly flexible and designed to accommodate complex staffing needs, including around-the-clock coverage. We utilize advanced scheduling software that optimizes staff availability and ensures that all shifts are covered efficiently.