About the Role
The role requires an individual who enjoys providing emotional support, feedback, and encouragement while facilitating their participation in the program. The Client Support Worker assists the social worker in implementing transactional case management activities, including form filling, and navigating formal systems, intake process through applicant selection, interview participation, intake management, and follow-up with new participants. The Client Support Worker will also assist clients in functioning more independently in the program and the community. The Client Support Worker will assume an integral role within the team which assists clients in Identifying services and activities that meet the clients’ needs and support, guidance, and instruction for successful participation.
Directly reports to Supervisor, Client & Staff Services, you will also be responsible for assessing potential aggressive behavior or crises of the client and develop strategies to deal with such situations and inform the team and the management when incidents arise. You will also need to maintain and complete data collection and reporting to support the team to fulfill the clients’ service goals.
The Client Support Worker will work with variety of partners and clients/caregivers and maintain timely and transparent communication with them to create a clear understanding of all timelines, activities, and outcomes.
The Client Support Worker should also possess qualities needed to guide individuals of varying backgrounds towards a common goal for the betterment of a client’s health and quality of life. This position is best suited for an individual who strives to provide the best experience for all providers, clients, and staff, has excellent communication skills, and takes pride in ensuring excellence in their work.
Requirements
Key Responsibilities:
Part of the role as Clthe ent Support Worker is to provide feedback, suggestions and advise to the team in terms of opportunities for improvement and quality improvement initiatives that contribute to the project, program, and team success. This position involves:
Ability to interact effectively with high-risk, marginalized, and vulnerable individuals.
Experience dealing with aggressive behaviours, effective de-escalation and boundary-setting skills.
Written, oral, and interpersonal communication skills.
Ability to work both independently and as part of a team.
Ability in conflict resolution and crisis intervention skills.
Demonstrated use of good judgment.
Competency with using computers, databases, and web-based applications.
Knowledge of geriatric and aging issues, harm reduction approach, and Mental Health Act.
Knowledge of community resources and various systems in Toronto
Qualification
Education: Diploma or Associate Degree in Social Work, Social Services or equivalent.
Training and Certification: This includes but is not limited to courses on communication skills, crisis intervention, behavior management, CPR, and other relevant topics.
Experience: Previous experience in a similar role or in a related field (such as healthcare, social services, or community outreach) is required. Experience working with diverse populations, including individuals with disabilities, mental health challenges, or other special needs, is preferred.
Communication Skills: Strong communication skills, both verbal and written, are crucial. Client Support Workers need to effectively communicate with clients, their families, and other healthcare or support team members.
Empathy and Compassion: A genuine desire to help and support individuals in need, along with empathy and compassion, is essential for this role.
Problem-Solving Skills: Client Support Workers often encounter various challenges and situations that require problem-solving and critical thinking skills.
Flexibility: The ability to adapt to changing circumstances and schedules is often important, as client needs and situations may vary.
Teamwork: Collaboration with other healthcare professionals, social workers, and support staff is common, so working well in a team is valuable.
Ethical Conduct: Client Support Workers are often entrusted with sensitive information and the well-being of vulnerable individuals. Maintaining a high standard of ethical conduct is imperative.